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Service Delivery Policy

How and when we deliver the service you pay for. Last updated 7 November 2026.

Operated by: TeestaEdu (Teesta Tech Educational Consultancy) is a product of Teesta Tech.
What we sell: a service, not physical goods. Nothing is shipped to you.

1. What we deliver

Counselling and general guidance are free. Our paid application and visa file processing service can include, as agreed with you in writing before payment:

  • a document checklist and review of your academic and personal documents,
  • preparing and submitting your applications to the universities you choose,
  • following up with universities and keeping you updated on offers,
  • preparing and reviewing your visa file, and guidance for the visa application and interview.

2. How the service is delivered

We deliver the service in person at our Chattogram office, by phone and WhatsApp, by email, and through the universities' and governments' own online application portals. Students anywhere in Bangladesh can use the service; you do not need to visit the office.

3. After you pay

  1. Payment receipt — for an online payment, SSLCommerz shows a confirmation and sends a receipt to the email or phone number you entered at checkout.
  2. Our confirmation — we confirm your payment and what is included within 1 working day, by email or WhatsApp.
  3. Start of work — your counsellor contacts you within 2 working days of the payment to begin, starting with the document checklist.

Working days are Sat–Thu; we are closed on Fridays and public holidays in Bangladesh.

4. How long it takes

We prepare and submit your applications once we have the documents we need from you. After that, timings depend on the universities, embassies and visa offices, which set their own processing times. We cannot speed up or guarantee their decisions, but we keep you updated at each stage.

5. Your part

  • Send the documents and information we ask for, and make sure they are true and complete.
  • Reply to messages from us, universities or visa offices in good time.
  • Pay fees that go directly to universities, visa offices or test centres yourself, unless we agree otherwise in writing.

6. Your documents

We work from scans and copies; your original certificates and passport stay with you. If a university or embassy ever needs an original document sent by post or courier, we tell you in advance how to send it and any cost involved.

7. If something is late or goes wrong

If you have not heard from us within the times above, contact us at contact@teestaedu.com or WhatsApp +880 1904‑116980. If you want to cancel, our Refund Policy explains when you get your money back.

8. Contact

Teesta Tech Educational Consultancy — a product of Teesta Tech
Moti Tower (4th Floor), 67/68 College Road, Chawkbazar, Chattogram – 4203, Bangladesh
Email: contact@teestaedu.com · WhatsApp: +880 1904‑116980 · Phone: +880 1969‑932266
Office hours: Sat–Thu, 9:30 AM – 5:30 PM (closed Friday)

See also our Refund Policy, Terms & Conditions and Privacy Policy.