Legal
Refund Policy
When and how we refund payments made to us. Last updated 7 November 2026.
1. What you pay for
Counselling and general study-abroad guidance from TeestaEdu are free. A service fee applies only if you choose our application and visa file processing service — for example preparing and checking your documents, submitting your university applications and reviewing your visa file.
The amount and exactly what the service includes are agreed with you in writing (by email, WhatsApp or invoice) before you pay.
2. Full refund within 7 days
You can cancel and receive a 100% refund of the service fee if both of these are true:
- you ask for the refund within 7 days of the payment date, and
- we have not yet submitted any university application or visa file on your behalf.
3. When the service fee is not refundable
- After 7 days from the payment date.
- Once any university application or visa file has been submitted on your behalf, even within the 7 days.
- If a university, embassy or visa office refuses your application. Admission and visa decisions are made by those organisations, not by us, so a refusal on its own does not make the fee refundable once the work has been done.
- If an application cannot go ahead because information or documents you gave us were false, incomplete or provided too late.
4. When we always refund in full
- Duplicate payment — you were charged twice for the same service.
- Failed transaction — money left your account but the payment did not complete.
- We cannot provide the service — for example if we decline your case before starting work.
5. Fees paid to other organisations
Some costs are paid directly to other organisations and are not part of our service fee — for example university application fees, tuition deposits, visa fees, visa application centre or biometrics charges, English test fees (IELTS, PTE and others), medical or TB test fees, translation and notarisation. We cannot refund these; any refund is decided by the organisation you paid, under its own rules.
6. How to request a refund
Email contact@teestaedu.com or message us on WhatsApp at +880 1904‑116980 with:
- your full name and phone number,
- the payment date, amount and transaction ID (shown on your payment receipt), and
- the reason for the refund.
We reply within 2 working days to confirm whether the refund is approved.
7. How and when you receive the money
Approved refunds go back the way you paid — to the same card, mobile wallet or bank account used for an online payment through SSLCommerz, or by bank transfer for a direct payment. We start the refund within 7 working days of approval. Your bank, card issuer or mobile wallet may take a few more working days to show the money in your account.
Refunds are made in Bangladeshi Taka (BDT), for the amount you paid.
8. Chargebacks
If you think a payment is wrong, please contact us first — we can usually sort it out quickly. Raising a dispute or chargeback with your bank without contacting us can delay the refund.
9. Changes to this policy
We may update this policy from time to time. The version that applies is the one shown on this page on the date you paid. The "last updated" date above shows the latest version.
10. Contact
Teesta Tech Educational Consultancy — a product of Teesta Tech
Moti Tower (4th Floor), 67/68 College Road, Chawkbazar, Chattogram – 4203, Bangladesh
Email: contact@teestaedu.com · WhatsApp: +880 1904‑116980 · Phone: +880 1969‑932266
Office hours: Sat–Thu, 9:30 AM – 5:30 PM (closed Friday)
See also our Service Delivery Policy, Terms & Conditions and Privacy Policy.